Scarlett Orork Obrien
Resume
In A NutshellAll drug tests passed Immaculate driving record Typing 55+ wpm Professional voice and appearance Speaks English, Japanese and French Extremely computer literate Flexible, Well Organized, Honest, Optimistic, and Dedicated
|
Past Security Clearance Top 1% of college class with BA in Communications 2 ¾ years Federal Supervisor/Office Administration Directly supervised 50+ employees 1 ½ years Human Resources Specialist 4 years ESL Facilitator Professional, courteous voice with clear diction: |
Education
University
of North Carolina at
Wilmington Bachelor of Arts 3.57
gpa
Communications/Japanese
Nagoya University in Japan Exchange Student 4.00 gpa Intercultural Communication
Nagoya University in Japan Exchange Student 4.00 gpa Intercultural Communication
Professional Experience
HelloEnglish.us ESL Facilitator
§
Assist people internationally learn to speak modern English
Conversation. This job was my own creation and I believe it shows that
I have initiative and drive in beginning and accomplishing a project
with no supervision, and setting goals and priorities. I created a
website, marketed the website internationally and gained many satisfied
customers. http://www.onlineeikaiwa.jp
Transportation Security Administration Supervisor/Office Administration
§
Coach, manage and ensure the performance and training of personnel who
provide the frontline security and protection of air travelers,
airplanes and airports.
§ Actively supervise screeners, checking their alertness and duty performance, and rotate their duty assignments as necessary to ensure effective, efficient, vigilant, and courteous screening.
§ Resolve problems, conflicts, and monitor employees.
§ Provide overall supervision for the checkpoint including recording time and attendance, maintaining daily log sheets, and conducting daily screener briefings.
§ Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
§ Provide administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries including accounts payable.
§ Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
§ Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which include travel and lodging arrangements.
§ Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
§ Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
§ Printing, maintenance, and other services. Provide overall supervision for the checkpoint including recording time and attendance, maintaining daily log sheets, and conducting daily screener briefings.
§ Responsible for all office administration duties within hub headquarters for five spoke airports.
§ Actively supervise screeners, checking their alertness and duty performance, and rotate their duty assignments as necessary to ensure effective, efficient, vigilant, and courteous screening.
§ Resolve problems, conflicts, and monitor employees.
§ Provide overall supervision for the checkpoint including recording time and attendance, maintaining daily log sheets, and conducting daily screener briefings.
§ Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.
§ Provide administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries including accounts payable.
§ Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.
§ Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which include travel and lodging arrangements.
§ Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
§ Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries.
§ Printing, maintenance, and other services. Provide overall supervision for the checkpoint including recording time and attendance, maintaining daily log sheets, and conducting daily screener briefings.
§ Responsible for all office administration duties within hub headquarters for five spoke airports.
Waffle House, Incorporated Human Resource Specialist
§
Gifted professional with experience in planning, developing,
implementing and evaluating personnel and labor relations strategies
including policies, programs and procedures to address organization's
human resource requirements. Proven track record of effectively
managing Human Resources directives within a high turnover environment
of 300 + employees within 10 restaurants of a 1500 restaurant group
establishment.
§ Advised 10 Managers and supervised implementation of changing corporate personnel policies, procedures, compensations and benefits within corporate headquarters.
§ Acted as liaison between corporate office in Atlanta and local management executing excellent communication skills for all levels of management and employees.
§ Supervised the implementation of marketing strategies and public relations to increase sales and store reputation.
§ Identify current and prospective staffing requirements, assist in company hiring process by coordinating internal and external job postings, preparing and posting notices and advertisements, recruiting quality applicants, collecting and screening resumes, arranging interview conferences, making recommendations on hiring decisions and starting salaries; and oversaw termination activities.
§ Ensure that documentation is completed for any workers' compensation claims, short-term or long-term disability claims, set up all necessary personnel files and maintains related records.
§ Process all salary changes due to merit increases, promotions, bonuses, and pay adjustments. Ensure that all necessary documents are received, that information is entered into computer database, and forwarded to payroll.
§ Advised 10 Managers and supervised implementation of changing corporate personnel policies, procedures, compensations and benefits within corporate headquarters.
§ Acted as liaison between corporate office in Atlanta and local management executing excellent communication skills for all levels of management and employees.
§ Supervised the implementation of marketing strategies and public relations to increase sales and store reputation.
§ Identify current and prospective staffing requirements, assist in company hiring process by coordinating internal and external job postings, preparing and posting notices and advertisements, recruiting quality applicants, collecting and screening resumes, arranging interview conferences, making recommendations on hiring decisions and starting salaries; and oversaw termination activities.
§ Ensure that documentation is completed for any workers' compensation claims, short-term or long-term disability claims, set up all necessary personnel files and maintains related records.
§ Process all salary changes due to merit increases, promotions, bonuses, and pay adjustments. Ensure that all necessary documents are received, that information is entered into computer database, and forwarded to payroll.
Relevant Formal Training Programs/Seminars:
Online Learning Center with Transportation Security Administration
* Team Conflict: Overcoming Conflict with Communication
* Coaching: Building Relationships
* Communicating with Difficult People: Handling Difficult Co-workers
* Essentials of Management: Creating a Positive Workplace
* OPSEC Fundamentals
* Bloodborne Pathogens Awareness
* Hazardous Materials Training
* Identification and Reporting of Security Violations, Threat Information and Criminal Activity
* IT Security Awareness
* Interpersonal Communication: Effective Communication
* Stress Management: Fundamentals for Employees
* Essentials of Succeeding as a New Manager
* Excellence in Service: Working with Upset Customers
* Correcting Performance Problems: Disciplining Employees
* Sensitive Security Information (SSI)
* Passenger Screener Image Mastery Test - Assessment Passed
* Basic Screener Training Program. August 28, 2001
* Introduction to Supervision Training. Certificate December 5, 2003
* Leadership and Progressive Discipline Training. Certificate June 18, 2003
* Monetary Award of Appreciation. June 4, 2004
Relevant College Courses:
* Small Group Communication
* Business and Professional Speaking
* Organizational Communication
* Interracial Communication
* Mediation and Conflict Management
College Scholarship Received: 1999 American International Exchange to Japan
